All orders must be in writing, accompanied by sufficient information, including but not limited to an order number,contact person, valid e-mail address. Delivery address and payment method.
All orders are subject to the Terms and Conditions and the user will be bound by the terms and conditions, whether signed or not.
Supply SA will provide and estimate date upon which the products will be ready. However Supply SA will not be liable for late delivery for which ever reason, but will endeavour to meet the delivery date.
The lead time on unbranded stock for South African products is between 48 to 72 hours
The lead time on South African manufactured branded products is a minimum of 10 to 15 working days after signing off on art work
The lead time for imported products with air freight is 30 to 45 working days and sea freight 75 to 90 days
The lead time for art work approval will take approximately 2 to 3 'working days.
Calculation of the lead time will commence upon cleared payment in Supply SA's account and subject to the following conditions:
The word "cleared" refers to visible and available funds in Supply SA's bank account, and should for example a payment be made by cheque, a 10 working day delay may be expected. Payments need to be cleared before an order may be executed.
Should the products be branded, Supply SA may require full payment upfront
No products will be released without full cleared payment in Supply SA's account
Should Supply SA agree in writing to a shorter lead time, a surcharge of 20% will apply and Supply SA is hereby expressly indemnified from the quality or correctness of the product
Supply SA in it's sole and absolute discretion reserves the right to accept or reject the cancellation of any order as set out above
A non-refundable deposit is to be paid when an order is placed. Should the order, after the placement thereof, be cancelled for whatsoever reason, and Supply SA accepts such a cancellation, then and in that event Supply SA shall be entitled to retain the non-refundable deposit as constituting a genuine pre-estimate of its damages and it is recorded that the parties acknowledge that said liquidated damages are proportional to the prejudice to be suffered by Supply SAs as a result of said cancellation.
All quotations are subject to the availability of input goods or services and subject to correction of good faith errors by Supply SA, and the prices quoted are subject to any increase in the cost price including currency fluctuations to Supply SA, before acceptance of the order.
In the event of the customer disputing the amount of the cost increase in clause 3.9 above, the said amount may be certified by an independent auditor and such certificate shall be final and binding on the customer.
Supply SA shall not be responsible for flight or custom delays on imported items or exported products. Supply SA can not be held responsible for delays on delivery of goods, loss of goods or other damages caused to the goods for whatsoever reason including but not limited to the force majuer,war, civil riots or acts or terrorism within the Republic of South Africa or in the country where the goods are manufactured or despatched from, or in transit.
art work approval form and delivery notes
Art work approval forms and delivery notes form part of this Terms and Conditions and is in no way severable from the remainder of the clauses of this Terms and Conditions.
art work fees
No cancellation of orders will be accepted from customers on account once final approval of artwork has been received.
The customer is to ensure that proof of payment has been received by it's account consultant. Supply SA can not take responsibility for missed deadlines if payment has not been confirmed with the account consultants.
Delivery dates are quoted from the day after artwork approval and receipt of payment, whichever date is the latest
Amendments made to artwork approvals will result in the delay of the delivery date. Should the customer require amendments Supply SA will issue a new layout for final approval before production commences. (Amendments to layout can take up to one day to generate.)
The buyer and/or Seller at times utilizes the services of a courier company. The parties agree that the seller is not responsible for any damages or shortages die to the negligence of act of omission or commission to the part of the courier. Delivery will be deemed to have occurred and liability will pass to the buyer when their appointed courier collects the goods at the sellers premised in Pretoria or in Cape town. Should the buyer request that the seller transport the goods to the buyer at an address nominated by the buyer, it shall be deemed that the seller is acting as an agent for the buyer in affecting such transport and it shall be deemed that delivery shall have passed to the buyer at the sellers premises in Pretoria or Cape Town.
special imports sample policy
Unfortunately Supply SA do not hold stock of any samples. All samples need to be purchased as per normal orders stated above and may not be returned for credit or refund at any stage and there is a R100 handling fee.
Subject to the conditions, Supply SA determines that they will not accept returned products. Any acceptance of returned products are at the sole and absolute discretion of Supply SA, and subject to the following conditions:
No claims will be recognised and/or accepted if made later than 7 days after receipt of the goods in writing
Supply SA will under no circumstances accept branded goods, nor be responsible for the quality and correctness of the art work
Goods will not be deemed refundable if instructions have not been followed
No returns will be accepted on imported and custom manufactured items
All returns on unbranded stock will be subject to a 30% handling fee
All costs resulting from transport of returned goods will be for the account of the customer
The user will be bound by the terms and conditions of this agreement when purchasing any Supply SA products via the Supply SA website or entering personal details on the website 10 Should the user fail to take possession of the product within 60 days after notice have been given that the product is ready for collection, Supply SA will be entitled to sell the product without any further notice to recover damages or expenses incurred.
Should the user fail to take possession of the product within 60 days after notice have been given that the product is ready for collection, Supply SA will be entitled to sell the product without any further notice to recover damages or expenses incurred.
Supply SA shall use its best endeavours to ensure that the information or use of the Website, alternatively other marketing material used shall not lead to any damage to the client and any use of the Website or marketing material shall be at the clients discretion and/or risk.
Whilst Supply SA shall take every care to ensure that all reasonable efforts are made relating to the quality of products and services, such products and/or services can be affected by factors outside Supply SA's control, but accepts no liability save as stated herein.
No guarantee is given as to the suitability of goods sold for any particular purpose and the client must satisfy itself as to the suitability of goods for the prupose for which these goods are required prior to the purchase or same from Supply SA.
Supply SA' liability for any goods, which may be proved to be defective, shall be limited to replacing the defective goods or, at the clients discretion, passing a credit note for the amount equivalent to the purchase price of the goods. In no circumstance will Supply SA be responsible for any consequential damage of any nature, which may arise out of the goods being defective in any way whatsoever.
In so far as products supplied may be hazardous and/or unsafe it is recorded that the client undertakes to consider, read and obey any and all notices displayed on or with supplied with said packaging, and the client further undertakes and acknowledges not to use said products in manner other than directed.
The client herewith agrees to and hereby indemnifies Supply SA against any and all claims, liabilities, losses, cost, fines, damages, and expenses incurred (whether directly or indirectly), arising as a result of the fact that Supply SA has acted on the client's instructions or instructions which purport to emanate from the client.
It is recorded that the client is notified of the fact that clauses 8.1), 8.2), 8.3),8.4), 8.5.) and 8.6) are aimed at limiting the risk of Supply SA and/or constitutes an assumption of risk and/or liability by the client and that the content of said clauses are drawn to the attention of the client. It is, further, recorded that the client was afforded an opportunity to consider the applicable notification, considered same and is prepared to conclude the agreement with Supply SA subject to said conditions.
The client hereby warrants that all the information and instruction provided by the client is accurate, true and complete in all respects.
Any waiver of rights by Supply SA or the client in terms of these Terms & Conditions must be in writing to be effective. No failure or delay on the part of Supply SA or the client in exercising any right of remedy under these Terms & Conditions will operate as a waiver of that right or remedy.
You may not cede or delegate any rights or obligations in terms of these Terms & Conditions without the prior written consent of Supply SA.
dispute resolution and jurisdiction
Should any dispute or proceedings arise in connection with any matter related to these Terms and Conditions, the customer and Supply SA consent to the jurisdiction of the Magistrate's court having jurisdiction, not withstanding that such disputes or proceedings are otherwise beyond its jurisdiction.Supply SA and the custtomer nevertheless have the right to institute action in any other competent court.
The signatory hereby binds himself in his personal capacity as shareholder, member, owner, partner or proprietor as co-principle debtor jointly and severally for the full amount due to Supply SA and agrees that this agreement will apply in the same way to him
These Terms and Conditions will be governed by and construed in accordance with the laws of the Republic of South Africa, without giving effect to any principles of conflicts of laws.